Customer Privacy Notice

Purpose Of This Privacy Notice

In this privacy notice, we will explain how we collect, use, and process your personal information when you use this website, including any information you may provide through this website when you register for a Hollywoodbets account on our website. We will do our best and ensure that the personal information that you provide and that we collect about you is protected. responsible.

You must read this privacy notice together with any other privacy notice we may provide in certain instances where we collect or process personal information about you so that you are fully aware of how and why we use your information. This privacy notice supplements other privacy notices and policies and is not intended to supersede them. 

To Whom It Applies

The communication applies to all customers of the Hollywood Sportsbook group of companies, as well as other betting operations operated by Hollywoodbets on behalf of other licensees (“Hollywoodbets“). You can find a list of the companies below.

We may need to update this privacy notice periodically and encourage you to check our privacy notice often enough so that you are aware of how we process and protect your personal information.

If you have any questions about this notice, please email us at [email protected].

Please note that all customer and account inquiries unrelated to this privacy notice should be directed to [email protected], not the e-mail address above. 

What Personal Information We Collect And Generate

Personal information means information about a natural or legal person by which that person can be recognized. It does not include information whose identity has been deleted.

We collect the personal information we need to register you as our user and to contact you.

The information we collect is summarized below:

  • Contact information (e.g., title, name, address, email address, cell phone number);
  • Gender;
  • Proof of identity;
  • Proof of address;
  • Source of income;
  • Bank details;
  • Photographs and other visuals
  • Occupation and ip address;

We generate information about you in the form of:

  • Betting records;
  • Records of payments and withdrawals;
  • Customer profiles.

We do not collect specific personal information about you (including information about your race or ethnicity, religious or philosophical beliefs, political opinions, and others).

When And Why We Collect And Process Your Personal Information

4.1 We process your personal information to fulfill our contractual obligations to you, collect it, and fulfill certain purposes:

  • Register an account with us;
  • Process your bet when you submit an offer for a betting transaction;
  • To inform you of the outcome of your bet;
  • Process a payment you have made or request a withdrawal from your account.
  • Respond when you contact us for support;
  • Resolve your question, complaint, or query;
  • Organize a promotional competition that you may have entered and award your prize if you win. 

4.2 In some cases we process your personal information because it is in our or your legitimate interests to do so. For example:

  • We may monitor our premises using CCTV cameras to keep you and us safe.

4.3 We are required by law to collect and process certain information, including:

  • To screen our customers and for tasks relating to financial crime prevention, terrorism, and fraud prevention;
  • To report suspicious activity on your account to certain authorities;
  • Report to other government agencies.

When you register an account with Hollywoodbets, you can choose whether you want to receive promotional offers from us. We may send you information about our services. You may unsubscribe at any time by clicking on the unsubscribe link or by contacting us.

Information For Children

You must be at least 18 years of age to use our services. When you register an account, we will ask you to confirm that you are 18 years of age or older. Users who are under the age of 18 are not authorized to gamble.6. WE SHARE YOUR INFORMATION ONLY WITH THOSE WHO WE TRUST.

We only use service providers that we trust and we have agreed to keep your personal information completely secure and confidential and to use it for the purposes we have described.

We use service providers to assist with the following:

  • Communicate with you;
  • Confirm your identity;
  • Confirm your address;
  • Monitor the effectiveness of our services;
  • store information;
  • manage our business, such as accountants and professional advisors;
  • Provide IT services and infrastructure.

Some of the service providers we use may be located in other countries. These countries may have different levels of information protection to South Africa, in which case the overseas service providers must commit to protecting our customers’ personal information to the same level as we do.

We provide appropriate safeguards through contracts between us and our overseas service providers. By using our website, you agree not to be notified of details of the level of protection of your information in the relevant country/countries. We may be required to share your personal information with regulatory and law enforcement agencies.

Use Of Your Personal Information When Participating In Promotional Contests

If you wish to participate in our promotions, we will also collect your personal information for the contest. This will include communicating with us and our partners about the contest.

As the Consumer Protection Act requires us to announce the winners of any promotional competition we run, information about the winners will be shared on social media, namely Facebook, Twitter, and Instagram. This will usually be your first and last name. In certain cases, we may publish photos of the winners, but in this case, we will obtain your specific and informed consent.

You may request that your personal information not be published on any of the social media platforms by sending an email to [email protected].

Reasonable Steps Taken To Protect Your Personal Information

We take reasonable steps to protect your personal information from the following:

  • Loss;
  • Interference;
  • Unauthorized access;
  • Use;
  • Modification;
  • Disclosure of information;
  • Or other misuse.

These steps include password protection for electronic files, securing paper files, and restricting physical access. We will continually develop security processes to ensure that security risks are found and eliminated.

If something happens, we will take the necessary steps to minimize and eliminate the threat to your privacy and will notify you if your personal information has been compromised. We will do everything we can to minimize the impact of a hack. 

We Will Not Keep Your Personal Information Longer Than We Need To

We will not keep your personal information for longer than we need to unless required by law. If your personal information is no longer needed, we will securely delete or destroy it as required by the Personal Information Protection Act (POPIA).

Changes To Our Privacy Notice And Your Obligation To Inform Us Of Changes

We regularly review our privacy notice and therefore encourage you to check our privacy notice regularly so that you are aware of how we process and protect your personal information.

The personal information we hold about you must be accurate and up to date. Please let us know if your information changes during your relationship with us. 

If You Do Not Provide Personal Information

If we need to collect personal information by law or under the terms of a contract we have with you and you do not provide that information when requested, we may not be able to fulfill the contract we have or are trying to enter into with you. you (for example, to allow you to place a bet). In this case, we may have to perform the service, but we will notify you if this happens at that time.

Our website uses cookies, which are small text files that store information about your browser activity. These cookies are stored for us to provide a quality customer experience. They are only assigned to you and on rare occasions may be shared with selected partners in South Africa and beyond as a means of placing interest-based advertising through their digital display networks. You can refuse to accept cookies at any time. More information about cookies and how to delete them from your browser can be found at:

Access And Correction Of Personal Information

You have the right to:

  • Receive reports that your personal information is being collected;
  • Receive reports of security breaches if we have reason to believe that your personal information has been accessed or obtained by an unauthorized person;
  • Ask us what we know about you and request access to such information; 
  • Ask what personal information has been sent to our service providers or any other third party;
  • Ask us to update, correct, or delete any outdated or incorrect personal information; 
  • Unsubscribe from any direct marketing communications;
  • Ask us to delete your personal information unless we have a compelling reason to continue processing it, although this will be subject to Hollywoodbets requiring the information for legal and legitimate reasons;
  • Request a restriction on the processing of your personal information;
  • Withdraw your consent at any time;
  • Make a complaint to the Information Regulator. You have the right to complain to the Information Regulator about alleged interference with the protection of your personal information.

It may take up to 21 days to respond to your request due to the procedures we are required to follow. The contacts are as follows

Name Mr Suren RampersadhMrs Chanelle Beukes; Mr Rowan Cross;Mr Adheesh Maharaj
Title                                 Mr Suren RampersadhDeputy Information Officers
Email Address                [email protected]
Contact Number           087 353 8930 
Postal Address            PO Box 74234, Rochdale Park, 4034
Physical Address         6 Tetford Circle, Umhlanga, Durban, 4320

Document Metadata 

Document number:POPI3
Document version:V7
Document approval by:POPIA Committee
Document approval date:20211026
Document owner:Chanelle Beukes
Document author(s):Chanelle Beukes
Last updated:26 October 2021
Next review date:December 2021

List Of Group Companies

This privacy notice to customers involves Hollywood Sportsbook Holdings (Pty) Ltd (“Hollywood”) and the

The following related organizations in which Hollywood has a direct or indirect interest:

  • Hollywood Sportsbook Gauteng (Pty) Ltd;
  • Hollywood Bookmaker KwaZulu-Natal (Pty) Ltd;
  • Hollywood bookmaker Western Cape (Pty) Ltd;
  • Hollywood bookmaker Eastern Cape (Pty) Ltd;
  • Hollywood bookmaker Limpopo (Pty) Ltd;
  • Hollywood bookmaker Mpumalanga (Pty) Ltd;
  • Hollywood bookmaker Free State (Pty) Ltd;
  • Hollywood bookmaker Northern Cape (Pty) Ltd;
  • Hollywood bookmaker North West (Pty) Ltd;
  • Hollywood bookmaker KB (Pty) Ltd; Hollywood bookmaker KB (Pty) Ltd;
  • Nemacron (Pty) Ltd;
  • MHS Betting Mirror (Pty) Ltd;
  • Ngunesi Racing and Sport (Pty) Ltd;
  • Keith McLean trades for Newcastle Tattersalls;
  • Albert Noel trades as Noel forks out;
  • DS Singh trades as Allandale Pub and Punter;
  • DS Singh trades as TAB Dukwa Agency.

This list may be updated from time to time. Hollywoodbets will not notify you of changes of this nature. The latest version of the customer privacy notice will be available at or upon request.